Support where? Staff where?
Maybe don’t release a new raid during the largest global holiday season of the year if people can’t be around to stop the servers from being on fire?
1 Like
Greetings @Pinupski.
Welcome to our Forums.
I’m sorry you’re having issues with disconnections.
Please try this steps to try to fix that issue :
If the issue persist after that please report this via a web ticket :
Have a nice day and take care !
(∩◕‿◕)⊃━☆ﾟ.*
This is a widespread issue that is persistently and systemically plaguing most players in an entire region.
The issue lasted several hours and was very persistent/aggressive/frequent in instances.
This is not a clientside issue.
This is a serverside/infrastructure issue.
We need on-hand support staff that can react to events like this, communicate to players that it’s known/understood/being worked on, during the timeframe it’s relevant, and also fix it.
We do not need super generic copy-paste troubleshooting ad hoc per user that assumes there’s something clientside to be resolved when that’s clearly not the case.
Hi @Pinupski
Thank you for your response, hope you’re having a great day.
I’m sorry you feel like that I understand is not the right approach and I apologize for that , but we are unfortunately required to try to troubleshoot with the players over forums.
Please send your report on our Feedback section where the team will take into account your opinion and experience and help us improve the quality of service we offer our players.
Submit Feedback - Support | Amazon Games
Thank you for the comments , they are always welcome.
Take care and enjoy your week.
(◕‿◕) 