Loading screen over 35 mins

My character stuck at loading screen for over than 35 mins.

I was in Vykas HM run last gate.

4 players got dc’ed one by one and we kept resetting and wait for each one.

any help?

Yeah, have you heard about new games releases?
bet there is something worth playing.

Hello @CrueIty !

I’m sorry for the late response.

Are you still having the issue? If so, can you tell me if it is with one character specific or with all your characters?

I managed to get into the game, but I lost the bus ofc / gold and the clear.

Hi @CrueIty

Thanks for you reply!

I’m glad that you are able to get into the game again.

About the loot and the entry Vykas HM. I would like to share some information about it. unfortunately, we don’t have a way to re-grant daily or weekly entries to content manually.

We have a system that takes care of this type of situations when it’s for a disconnection issues in order to provide the ticket back. We can’t guarantee that you will be receiving a ticket

Please have a look at the below mentioned post for more details about the process.

Update to Timed and Ticketed Content Lockouts .

Please remember:

  1. The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
  1. Receiving your replacement weekly entry may not be immediate — delivery could take up to 24-48 hours, and the appropriate ticket will be delivered to your in-game mailbox when it arrive.

Hope this information help you! :wolf: