Locked out for the week after bug Gate 1 Vykass

Basically my computer froze when my guild and I were finishing gate 1.
There were 2-3 hp bars left on the second group when this happened.

By the time I logged in again and had the mvp screen I didn’t receive any rewards, couldn’t buy the box nor could I proceed with them to Gate 2.
Can’t even try again at G1 because it says my weekly entrance count is exceeded.
Are there any tickets being issued for this?
Thanks :frowning:

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send in a support ticket about it or ask in the player support category and provide your character name, time of incident etc

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