Locked Out Kakul G3

[goodwilldrummer]

I tried to enter with 3 friends, and I was the only one that got the scenario load screen.

Once the load wait time finished, I was zoned back into Punkia with the Sadon music still playing. We tried to re-create the group and re-enter but now my weekly entry is used.

Please issue a re-entry ticket to:

Wubbaduckie - Vykas

[ThunderWolf]

Hello @goodwilldrummer

Welcome to the Lost Ark Forums community. It’s great to have you here.

I’m sorry for the disconnect during the Kakul Saydon Raid. Unfortunately, we don’t have a way to re-grant daily or weekly entries to content manually.

We have a system that takes care of this type of situations in order to provide the ticket back in very specific scenarios, we can’t guarantee that they will be receiving a ticket. I apologize for the inconvenience.

Please have a look at the below mentioned post for more details about the process.

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

Please remember:

Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

I hope this helps. Cheers!

[Groundgee]

Hi @ThunderWolf

Experienced the same issue on Sunday, all of my party members were locked out of raid after disconnect. I was told that a ‘system’ would take care of this situation and it took up to 48 hours for delivery ticket. However, after waiting for totally 48 hours we get no single ticket in the mail. During these two days, I have tried to submit 4 tickets looking for help from AGS but none of these replys made sense. By the way, I even got no reply for my fourth ticket.

What disappoints me most is that they use the system as an excuse and ignore the fact many players lost entry and got no re-grant. To some extent, this ‘system’ is limited because it thinks it was not a severside issue even though lots players disconnected at the same time. So I would argue that was a severside issue and at least it could be acknowledged.

I feel so helpless during these days. I don’t hope I could take my ticket back but I really hope AGS could do something to improve the ‘system’.

The last question is that I have to raise my issue under others’ topic because I can’t strat a new topic even if after being promoted as a advanced user.

[Kagami]

Hi @Groundgee

Hope you are doing well!

I’m so sorry for the problem you had with the ticket not be refunded in the kakul-saydon raid.

I like to add this information to the post my colleague make above.

Here is the link that has more information about the situation with the ticket no refunded on kakul-saydon raid:

Midnight Circus Legion Raid - Ticket NOT Refunded?

Hey all! I’m going through the forums and I’m starting to see an uptick in players not receiving a refunded raid ticket for this raid when kicked out. We have an automated system that while has worked in the past, seems to have something against clowns… If you have NOT received your refund ticket please respond with your player name, server and how long ago you were kicked and still with no ticket. This will help us gather information and see where we can find the disconnect. Thank you so much…

Hope this information help you!