Locked out of abyss dungeonn

Hey i havnt been able to do my abyss dungeon since 2 weeks, i always get the notification that i already surpassed the weekly limit even after the reset at Thursday, can someone tell me what im doing wrong ? havnt been able to make any progress in the last week.
thx in advance

server:west eu (mokoko)

Moving this thread from the German to the English Bugs and Localization Feedback category.