Locked out of Brel after reset?

[KidsSeeGoats]

Hello!

Yesterday after I completed gate 4 of brel on my scrapper, I got a server disconnect during the auction portion. This caused some strange things to happen like the game showing me that there was a clown gate 5?

I also then went ahead and ran a vykas HM.

Today when I log into my scrapper, it’s automatically set as a gold earner and has raids completed without me doing them after reset …

So I inspect it closely using the integrated dungeon and see the following which doesn’t line up:

Am I just supposed to wait for a re-entry ticket? Is there something else I can do on my end?

[HAWK_EYES]

Hello @KidsSeeGoats,

Hope you are doing well.

I request you to kindly wait for sometime for your re-entry ticket.

Also you need not to do anything from your end as it will be taken care of by our automated system as when it comes to timed/ticketed events, the game has a system that detects these disconnections and if they were caused by a server-side crash/outage, players receive the re-entry ticket within 48 hours max. Keep in mind this wont cover local network issues nor other causes of disconnects.

Here’s an official article regarding this:

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

Hope this helps.