Login bugged ?! Region changed and locked

So yesterday i could still login smoothly and did my dailies, but today when i try to login it sets me in South america server( where I’m originally in NA east ) and then region locks NA east server. I tried reinstalling the game already but nothing has changed.
Any ideas on how to fix this ?

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Hello and welcome to the forums @granny6699,

I am sorry to hear you seem to be having issues accessing the game. I can confirm NA East servers are up and running at present.

Please try the following steps in order to troubleshoot this:

1- Please verify the integrity of game with the Steam integrity check
How To run a Steam Integrity Check
2- Close other applications that may be taking up your bandwidth.
3- Switch to a wired connection.
4- Restart your router and modem.
5- Troubleshoot your firewall.
-Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.
-Click Allow an app or feature through Windows Firewall and then click Change settings.
-Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark. If the app is missing from the list, you need to add it.
*Click Allow another app…, locate and select the app, then click Add.
*Once you’ve done that, you need to ensure that the app is checked, and that it has check marks under both the Private and Public columns.
6- Test your connection for packet loss or buffering. To test, go here and click the big Start Test button to start the test. Once the test is complete, the results are displayed.
7- Verify you are not using VPN or proxy services. (Note the use of VPN is not permited when connecting to our servers).

If the issue persists after this, the scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be best if you could please create a web ticket by going to Contact Us | Amazon Games.

I hope this helps and if not, do not hesitate reaching out to live support.

See you in Arkesia! :wolf:

Hi, having the exact same issue, I’ve done exactly 7 out of the 7 steps and the problem hasn’t gone away. I’m also in the same situation, NA East player, but only managing to connect to South America. Been playing for 4 months no problem, 1500 hours, sometimes get DCed randomly but I’ve never not been able to login for 8 hours straight whilst off maintenance.

1 Like

Hello, @Mochilacerator .

Thank you for your reply.

I’m so sorry for the issue you are having with the login.

Since we have already tried all the possible troubleshooting and you still have the problem, so please contact our live support so that we can continue to help you with this problem and to make a ticket to the Developer team so that they can further investigate what is happening.

Here the link to contact live support channel :arrow_down_small:

Amazon Games

Contact Us | Amazon Games

Support for Amazon Games. Read support articles or get game & account help from Amazon Games support reps.

Have a good day!


I have the same exact issue. Was logging in fine until yesterday. Then this region is closed message keeps coming up every time I start the game.

For reference I have over 1000+ hrs play time and never had any issue with the game.