Login Error 10010 Every Day

Game Support English Support
1

I turn my PC off every night.
When I turn my PC on, open Steam, and open Lost Ark, I get this error:
Error 10010

I have verified the integrity of my game files multiple times over the last few days and it does nothing.

The only fix that works for me is if I do ALL of the following in order:
Cycle power on my Modem.
Cycle power on my router.
Cycle power on my PC.

If I skip ANY of these 3 steps I still get the error until I do the step I skipped and those after it.

My modem and router both stay on all the time, only my PC gets turned off at night.

It is getting very tedious being required to do this every single day that I want to play Lost Ark, Please help.

(No, I am not going to leave my PC on over night, I have a monitor set to landscape and it causes issues when I wake my PC after I put it to sleep)

Edit: I now am having this error show up even if I try to reopen the game right after closing it, even if I was just logged in playing.

2

Hello @Alligro,

I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

I’m sorry that you’re having issues with the game launch, usually this error is corrected with the steps you mention you completed already, so in order to review your concern I can recommend you to reach us via chat using the following link: Contact Us | Amazon Games to create a support ticket and review your case deeply.

Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!

3

Flushing my DNS Cache fixed this finally.

1 Like
4

Every time this error shows up (maybe once a month or so) I flush my dns to fix it:
opening command prompt (start menu → type cmd → hit enter) → type the following:
ipconfig /flushdns

All this does is flush your dns, if you don’t understand what that means, look it up :smiley:
If you do not want to trust this, look up how to flush your dns yourself, this is the only fix I have found for this problem, good luck friends :smiley: