LoLA Starter Item Chest Claimed but not Delivered

Claimed this 2 days ago but it was never delivered in-game. All the other twitch drops I’ve received have been delivered fine, so I know the account is linked properly. It’s just this one that’s missing.

Several others on the subreddit report the same issue.

Hi there @JackInTheGreen I hope you are having an amazing week.

Would you mind contacting us via a live channel whenever you are available please? We need some personal information from you which is why we cannot handle it on a public forum.

You can reach us using the following link:

This issue seems to be something really specific which we don’t have “troubleshooting steps” and I do believe requesting an escalation with our developers might be the best option.

I do want to thank you for your understanding and patience.

Feel free to refer my colleagues to this forum post. I hope this helps, feel free to tag me if you need anything else.

Best of lucks and I wish you have an amazing week!