I was in the middle of my x2 loot run and power went out, b/c it takes so long for Lost Ark to load I lose out on my run. Can there anything put in place for this to not happen. This has happened so many times its getting annoying. There should be something put in place if you DC the timer in your chaos stops or SOMETHING. I know i cant get this resorted, but why does your game take me 5-8 min to start this damn game up. Its ANNOYING!!! Sorry for me sounding pissed and I know you reading this has nothing to do with it, but please explain to me how this is expectable.
I apologize for this inconvenience you are facing while trying to complete the Chaos Dungeon.
We can recommend to check this steps to avoid crashes :
Game Files Corruption: Check if some of the game files are missing or corrupted then it can be the main cause of these issues. In this situation via the game client, repairs the game’s files and may solve the problem please try this link to see the steps :
Outdated Windows: If your Windows operating system is not up to date, then it can conflict with the latest game files upon launching and may lead to a crashing problem. So, check for the latest updates available and update your Windows OS.
Outdated Graphics Driver: Outdated graphics drivers can also cause the game to not load properly and crash upon launching. Check your graphics card in the Windows system and try updating them.
Disable In-Game Overlays: In-game overlays launch themselves automatically and consume a lot of resources with later on cause the performance issue with the game and cause various technical glitches.
3rd Party Antivirus: Check if your antivirus is interfering in any of the game operations or blocking the game servers. Disabling the antivirus program may solve the problem in your case.
In-Game Graphics Settings: Change the in-game graphics settings as higher graphics settings in a low-end computer can also crash the game.
Thank you for the patience have an excellent end of the week.
I am sorry to hear about your lost entry and therefore the reward based on getting disconnected during a run but please bear in mind we do not provide re-entry tickets in cases not caused by a verified server crash or outage.
We’ve set up a system that will automatically reissue entries in scenarios caused by a verified server crash or outage within 48 hours. That is to say, if the system does not reissue your entry ticket automatically on this occasion, we will not be able to do so manually. You can read on how we handle these scenarios here.
Given this was caused by a loss of power, it is unlikely you will get the entry back but I encourage you to file these same thoughts and feelings you share in this post in the Feedback section of the forums or you can also submit your valuable feedback by filing a web ticket here.
I’m sorry for the misunderstanding , I was providing you with troubleshooting steps to try to reduce disconnections since you didn’t say it was due to your weather specifically just the power went out.
I apologize for mistake and the confusing situation but it was not clear why that happened on your post
Thank you @Fenrirskoll to reply here also to assist us.
Have a nice week everyone sending good vibes (∩◕‿◕)⊃━☆ﾟ.*
no worries @Eulah . I will repost my thoughts in having the timer stop if someone gets disconnected. Just sucks to lose out on your double bonus runs b/c of weather that knocks out your power.
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