I was in a 1370 Abyss dungeon and when they did a hotfix with literally almost no notice to the players on 3/10/2022 they disconnected everyone to do their hotfix mean while everyone that was in a dungeon lost their run. Players have to wait either a week for abyss dungeons or 1 day for others and this has been a recurring theme in Russia and now in NA and its unacceptable that players get punished for no reason.
3 Likes
I lost my first cube this way 
Yeah, I was in a boss rush and I just lost my ticket. 
Same here I lost my boss rush ticket
same here. now left with 7 days waiting. dont think they apply another hot fix
they have a soluyion but they dont care…
worth a shout but i think this is just automated system email when game detect run off
I also sent a ticket in for this issue I lost my 1370 hard mode ticket feels bad that I’m a week off getting the full set now 
hopefully they send us back our lockouts