Losing connection during Argos

lost connection during Argos p3 last second right before we were about to kill the boss. It ate up my entry ticket and I didn’t get any rewards. I find this incredibly frustrating as I didn’t lose connection to the internet (I checked multiple times after my game crashed), and support said I was shit out of luck and is unable to give reentry ticket. I see many other people have had this issue and was wondering if anyone was able to get a reentry ticket.

Id like to add that this happened right at 1:55 am central time and it seems like other people were having ping issues right around that time as well. This makes me believe it was a server issue and not my internet.
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Welcome to the Lost Ark forum community, Brockk.

Sorry to see you lost your ticket!

I’ve moved this over to the support section so our support team can look into this again for you.

Hello and welcome to the forums @Brockk and thank you @Centeotl for moving this over,

I am sorry to hear about your lost entry and therefore the reward based on getting disconnected during a run but please bear in mind we do not provide re-entry tickets in cases not caused by a verified server crash or outage.

We’ve set up a system that will automatically reissue entries in scenarios caused by a verified server crash or outage within 48 hours. That is to say, if the system does not reissue your entry ticket automatically on this occasion, we will not be able to do so manually. You can read on how we handle these scenarios here.

Note the system counts any entries as consumed whether or not these are completed runs. This means if you started a Gate 1, it will be considered consumed and not allow access to Gate 1 again and Gate 2 will not be accessible given Gate 1 was not completed.

Hope this helps and see you in Arkesia! :wolf: