Losing sound when Alt tabbing

Hello,

So the problem is when I’m alt tabbing out of the game I don’t have any sound from the game even though i have activated the background sound from the game. I had to format my pc and I clean installed lost ark. I have installed all the drivers also. I m trying to find a solution without formating my pc again. All the hardware works well because I have it checked. The problem started after the format. I verified the game files and it didn’t help. The problem happens only when I’m out of the game. I have sound inside the game.

Any suggestions please?

Thanks in advance.

Hello @devilgreg,

I’m really sorry to hear about this audio situation you are experiencing with the game.

Whenever you do alt + tab and the audio disappears please come back to the game and select Esc, and then Settings, after that select Audio, and make sure the volume sliders aren’t set to zero and make sure that the boxes on the far right are checked.

Also, could you please try to do alt + tab but with the game on windowed border-less and check if the audio also disappears.

If after trying this the issue remains please contact our live support and they will be more than happy to open a ticket so that our technical team investigates on this.

They will require you to pull the DxDiag report, here are some instructions on how to pull it just in case you need it:

Pulling a DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.

Please let me know as soon as you have an update and have a nice day! :leaves:

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Unfortunately the same happens in windowed/borderless.

All the boxes are ticked and the bars around 60%.

I’ll try to open a ticket on the live support

Thank you very much for your time :slight_smile: !!

Please let me know as soon as you have an update with this!

So I contacted live support and they made a ticket.

Now I’m waiting a specialist to contact me and check out the situation.

I’ll further inform you as soon as the specialist contacts me.

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