Loss of account due to Trusted Status issue never resolved

I’ve tried several times to unlink and link the Steam and Amazon account, uninstalled the game, uninstalled Steam, formatted the PC, activated Steam’s 2 factors both by email and phone number, and by app (Steam Guard), I’ve already sent a message on the forum a few times, I’ve contacted Steam 3x and I’m told I have to settle with Amazon, I’ve already put more than 5 dollars in the steam wallet, I’ve already spent more than 5 dollars buying the item (aya Regia) in Warframe for Steam, I already relinked on Twitch due to the drop. I just never bought anything in the game (Lost Ark) with real money and also never managed to open a ticket with the Lost Ark team, as this function is not available. And I heard from the guild members that I can stay without playing from tomorrow (12/14/2022). I would like your help to know what I do? How do I solve? Is there a solution? Or if I really should lose my 1800 hours of gameplay for this very reason.

Hello @Hercko,

Welcome back to the Lost Ark forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

I’m sorry about the issue you’re facing with this Trusted Status, sadly this is something that is evaluated by Steam and they provide the resolution for the case once they review it.

Sadly there’s nothing we can do on our end to help you expedite the process, if you need further assistance in any other issue please don’t hesitate in reaching us again!


@Wyvernn I would like to know from your side, what is leaving my account like this? I know that you have access to my account and surely there must be an option that informs you that my account is unreliable, so that I can go back and fix it all. I don’t like being compared to bots. I’ve always been very honest about this, but the game keeps bringing me down. I just wanted a direction, that’s what your account is having problems with, talk to Steam or send a ticket to that place, and that’s it! Thank you for the help!

if steam doesnt trust you there’s something shady you have to be doing. getting trusted by steam is easy if you’re a real player

Sometimes there seems to be an issue with steam communicating with Lost Ark. However with todays update they made changes to the trusted system adding further restrictions to non-trusted accounts. Also there seems to have been changes made to the ways to achieve trusted status. If you have not had any luck with your previous steam purchases in Warframe counting, you might try making a purchase in Lost Ark.

Alternatively, new players can also receive trusted status by making any purchase in Lost Ark through either Steam or Amazon.

This is clearly still an issue that needs to be ironed out - more so than in the past given the new restrictions.


Hi @Hercko,

Sadly we cannot access your account from the forum, as well when you’re having a Trusted related issue this is 99% of the times handled by Steam and not Amazon itself, so sadly I wouldn’t be able to provide you a response on this.

If you need further assistance in any other issue please don’t hesitate in reaching us again!


Witch hunting huh ?

Stop being offensive.

Making judgements about others and accusing them of being shady because of some automated systems? I have no words about your behaviour.

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try buy something from lost ark, like a couple of RC.
the same case happens in here too Unable to get trusted status and buying rc and using it to buy something has make the account ags trusted

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I’m grateful for the support. I will follow your advice and buy something in-game through Steam.

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Thank you for sharing your case. I’ll do as you and @Bluecogs told me.