Lost 3 cube tickets due to unstable server and disconnection after patch please compensate

Lost 3 cube tickets due to unstable server and disconnection after patch please compensate

Simple as that
Thank you in advance @Roxx
Kind regards

Hello @ivyrs6 ! :mage:

I’m sorry to hear about the disconnection you experienced while running the Cube. I understand how frustrating this can be.

As of now, there is a system setup that automatically reissues the entry when the disconnection is caused by a server crash or outage. You can expect to get the reissued entry within the next 48 hours following the disconnection. If the system didn’t reissue the ticket after that time, we will not be able to issue it manually. You can read on how we handle these scenarios here:

I hope this information helps!

Farewell!