Lost abbysal dungeon lockout because of issues with the game

This last afternoon I lost my abbyssal dungeon lockout because after the ingame matchmaking found a party it kicked us out before even entering the dungeon but still consumed the weekly lockout and now im permantly a week behind. I assumed I would get a ticket to refresh it with the hotfix maintnence but that did not happen, so im wondering will we get any compensation for this? Is this even a known issue? please make some noise.

Server : Kadan
Character : NotEnergetic