Lost Argos entry

Game Support English Support
1

Yesterday i crashed during argos for some reason, never happened to me before that and due to that i lost my argos entry.

We were almost done with killing argos in p3. By the time i was able to reconnect (which took me about 3-4 mins due to EAC loading) i was already pushed out of the dungeon and back to Nia’s Village.

I havent gotten a single gold reward or the accessories or anything.

This is what shows when i go to argos

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Should i expect a refund ticket or a random game crash not considered?

1 Like
2

Bump

3

Sadly they won’t do anything

4

Hey @Meathook,

Really sorry to hear about this boss raid fiasco.

I can’t make any promises but will gladly ask devs if there is something we can do.
Would you kindly provide character name, region, server?

I might have to direct to live support (since they will ask for logs there) but that would be a good thing cause a report would be open.

Waiting for your response.

Cheers!

5

Hi @DevonK

Char name - Meathoook
Region - EUC
Server - Zinnervale

Do let me know what should i be doing or who can i contact

6

Hey @Meathook,

So I got info from devs and there is currently a fix for this so no need to file a report.
The only condition is that this must have occured on less than 48 hrs.
Please contact live support and ask to have your info pasted in this report No. D40052256

To contact our live channels you can use this link:

If so, you will be automatically compensated. Remember, less than 48 hrs from the disconnect

You can find a little more info here:

Let me know how it goes.
Hope this helps.

Cheers!

7

Hi @DevonK,

Appreciate your help on this.

I did the below steps and contacted live support.

However, they have mentioned that there is no guarantee.

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8

Hey @Meathook,

Glad you did.
True, it is conditioned to them confirming you contacted less than 24hrs after the disconnect happened. Also, stuff like you didn’t spend it already or anything basic like that.
Other than that, this info comes straight from them.

"we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during player participation.

Please keep in mind that the current system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects. Additionally, receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives."

If you are eligible, you will be compensated.

Hope this gives a little peace of mind and helps.

Let me know if there is any other issue I can help with.

Cheers!