Was in Argos P2 when crash happened. Came back to game, but still have not gotten a re entry ticket. Hoping to see one soon.
IGN: Primordian
Server: Valtan
same here. I was in Argos P3 and lost my entry ticket
IGN: Yiche
Server: Valtan
Lost my Argos entry as well.
Commenting for visibility since the crash this time around was highly unusual in that the game didn’t boot you out immediately so a lot of people resorted to killing the game manually including myself because we weren’t sure what to do.
Screencap of my run that clearly failed due to server being non-responsive until the timer ran out, yet my entry was used up.
Was in Argos 2 when DC Happened
IGN: HyperSlow
Server: Rohendel
Same as well, was doing Argos P1 when servers crashed and lost entry.
IGN: Aoixii
Server: NA West Mari
Did you wait until the game boots you or did you close the game earlier on?
I closed the game when I saw me and my Gf’s game stopped responding
Good to know, thanks.
Ditto,
Got dropped in P2 of 3.
I’m more annoyed at the loss of consumables and more importantly the time, even if we get a ticket back it doesnt necessarily mean everyone can get it done again.
Makinami
Server - Mari
Same here lost mine due to a DOUBLE disconect… on phase 3 of argos, now lost entry consumables and loot, this sucks.
Server: Kazeros - SouthAmerica
Main: Ammit
Hello Adventurers! Greetings and hoping you are well today.
Thank you for reaching out with your concerns.
I apologize for this inconvenience during your Argos.
We understand that situations like this are very frustrating and that’s why you normally will get the restoration ticket on your game mail and this could take up to 24 hours, we certainly appreciate your patience on this.
This is a post made by one of our community managers regarding this:
Still, in some cases a replacement ticket may not be sent if it’s determined that the disconnection was not due to an error on our side, so please be aware of this too.
Same happen to me
Character name : Notsorceress
Server name : Una
Its been happening all day first in a abyssal dungeon then In p3 of argos. It kind of sucks, and now I am afraid to do valtan as I dont know if the same thing will happen. I got my ticket for my abyssal dungeon still no ticket for argos.
how are we sure of an outcome if its the games fault or the players, I had three disconnects today one was abyssal dungeon, one was argos and the last was valtan. There were all the same issue where the exact same thing happened. I got a re entry ticket for both valtan and my abyssal dungeon. But no argos, so what do now?
A few key points I wish to highlight and the first one is very important in this case:
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The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
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Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.
Reach out the Support team via web ticket Contact Us | Amazon Games , please be patient while we work on solving this issue.
Hope this information help you!
So I did what was asked in your post just as you stated it. This is what I received back from customer support. Following up for clarity, the message seems to be what you told me earlier but I’m still don’t understand what determines who is at fault for my situation. The same issue happened 3 times yesterday. All where the same issue I got a re-entry ticket for 2 out of the 3 incidents. How is the 3rd not connected and not handled in the same way? At the time of writing this it has been past 24 hours. Thanks for taking the time out to read and for your support this far. I just would like my chance to get my rewards for argos this week.