Lost Ark Disconnect - Lost Rewards

[Iambuu]

Hi,

I was in the middle of an Argos P3 raid when I was kicked from the game. I immediately logged back into the game, but my team had just completed Argos. When I logged back in, I was able to see the chest but was unable to redeem the rewards even though I was there for nearly the entire raid. Is there any possible support for issues like this to get another entry ticket, or rewards?

Thanks!

[GoHi]

Hello @Iambuu!Greetings and hoping you are well today.
Thank you for reaching out with your concerns.

I apologize for this inconvenience.

We understand that situations like this are very frustrating and that’s why you normally will get the restoration ticket on your game mail and this could take up to 24 hours, we certainly appreciate your patience on this.

This is a post made by one of our community managers regarding this:

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

Still, in some cases a replacement ticket may not be sent if it’s determined that the disconnection was not due to an error on our side, so please be aware of this too.

I hope this helps!
Have a safe Trip in Arkesia