Lost Ark Error 10010

[TunaV]

Hello, I’ve never used a VPN and my account got locked with the wave of the VPN usage earlier, can you please help me with that?

My country doesn’t even have a server so we play in EU in every single games…
Africa, Egypt. I respect if there’s no way to play Lost Ark from now on I am just seeking a reply… (: I really liked the game.

[Greenvcs]

Hello @TunaV,

I’m really sorry to hear about your situation with the error 10010, this error code is related to the use of any kind of private network and you can read more in the next article:

Usage of a VPN and/or Error 10010

Heroes of Arkesia, We have put blockers in place to prevent users from connecting to Lost Ark through VPN services. This is one of the steps we are taking combat botters, as it will help prevent them from being able to circumvent some of the restrictions we have in place and make it more difficult for them to connect to the game. While we understand that some legitimate players may use VPNs for other reasons, please note that using a VPN is against the Amazon Games Terms of Service. You can f…

Now, I understand you haven’t use any program of this kind to play in another region right?.

Unfortunately, at this moment we do not support Africa/Egypt as a valid region and we are very sorry that you are being affected by this since we you are a very valuable player for us.

As soon as we have an update on this matter I will get back to you!

Please have a nice day!