Lost Ark server problem

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1

For some reason I cant login to any servers.
NA East : Galatur
Main: Xddragonking
Are the servers still down?

2

I see that some people are able to log in.
What is going on with my account.
I’m a pretty hardcore gamer of this game and have 8 t3 characters that I play daily. I’m pretty invested in this game.
I’ve never used a VPN or rmt so I don’t know why I can’t login. Hopefully I haven’t been banned for no reason.
Can someone please confirm what the issue is.

Na east =GALATUR
Main=Xddragonking

3

Hello @m1chaelsong7

I’m sorry to know you’re unable to connect to the game.

By any chance are you getting any error message? that can help us to determine what’s the problem and I can share some troubleshooting and see if it solves the issue.

I’ll be waiting for your response.

4

Yes I’m getting a cannot connect to server error message

5

Other people seem to be having this issue too but I’ve seen several streamers playing in na east so I don’t think it’s universal.
When I try to login no servers show in the list.
Please let me know what the problem is.
I don’t want to miss another day with valtan so close.

6

They added certain IP Ranges to be blocked in an effort to combat the bots. Depending on how they added those IP addresses and what ranges they selected, I bet they have removed a series of IP Addresses that they should not have.

7

??? I live in the west but play on east server cause my friend and popular streamers are on east…

8

But I’ve seen some streamers in west playing in na east

9

No one in the US should be blocked. I’m willing to bet someone messed up and got a bit too heavy handed with what ranges to kick.

What is your Internet Service Provider? Maybe if everyone that has the issue is the same ISP, they can figure it out faster.

10

@m1chaelsong7 In case you haven’t done any troubleshooting yet, try the steps listed on the following link:

If by any chance none of the steps solve the problem, try opening these ports (https://portforward.com/ is a good place to learn about this):

TCP: 27015, 27036
UDP: 27015, 27031-27036.

Let me know if it works.