Lost Ark Vanq Pack

-What is your character name in Lost Ark: Wesworth

-What server/world did you experience your issue on: Regulus

-Describe the issue you are experiencing: Vanq pack not applied to account

-Is this a bug or an exploit: bug

-(if a bug) How did the issue effect your gameplay: Did not receive Item

-(if a bug) Were you able to recover from the issue: No

-(if a bug) Please include a screenshot or video of the issue that you have experienced: Attached Below

-What are the steps to reproduce the issue as you experienced N/A