Lost Boss rush ticket - game crash

[Rabidfox91]

Hello my character Rabidfox was in a boss rush and my game crashed. I read online after 24 hours it would be caught by the system and I would get a replacement ticket. It has been over 30 hours. Is there something else I can do to report the issue?

Thank you

[Jormungandrh]

Hi @Rabidfox91,

Welcome to our forums!

I’m sorry to hear about this situation with your game, I know how frustrating this can be. As you mentioned we have a system that handles this issue, as we are unable to manually grant any re-entry tickets.

Please read this post for the full information about this:

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

A few key points I wish to highlight and the first one is very important in this case:

1. The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.

2. Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

Let me know if you have any other questions!