Lost both my chaos dungeons due to server disconnects on amazons end

Supports response?

Andrey [2:52:12 PM] : Thank you so much for your patience! I was doing some additional research and unfortunately we are not able to give you back the attempt to run the abyssal dungeon :frowning:
Andrey [2:52:12 PM] : I understand that this was completely not your fault but unfortunately we are not able to give you back your attempt

This is unacceptable. Both my daily dungeons lost in t3 is a MASSIVE amount of loss. Literally thousands of gold lost due to a server error and amazon’s response is get F’d?

This is completely unacceptable. If support like this continues with these kinds of errors lost ark will be new world in no time.

Refund players their resonance, boss rush tickets, etc.



I had this same issue happen and lost my daily chaos dungeons. Super unfortunate and disappointing.

I’m in the same boat as you on one of my characters. Given how widespread this issue is I would like to see a bit of empathy on AGS / LOAs end. ESP with how it’s been acknowledged that this is an issue on the servers end.

I agree, especially when this is the main content for progression at this stage in the game, it’s unacceptable for them to just brush this off as acceptable when so many players are basically losing the main reason for logging in today.

Losing an entire day of progress in t3 especially is just massive. The mats from 2 chaos dungeons easily clear 3k gold.

I have also lost both chaos dungeons due to server disconnection