Lost brelshaza entrance over disconnect

Hello,

I have been doing brelshaza on my shadowhunter alt and right before g1 clear, I got disconnected.
Usually, I get a re-entry ticket if I get disconnected, but this time I did not get anything.
Can you help?

Name: Suredj
Region: NAE
Server: Karta

Thank you!

Hey there @jderusgrasus

Sorry to hear you were disconnected and lost your entry to the Brelshaza Legion Raid.

Unfortunately, we don’t have a way to re-grant daily or weekly entries to content manually, we have a system that allows for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.

If determined this was a server-side issue, we expect the delivery of the replacement ticket to take around 4 hours but could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

You can read more about this in the Update to Timed and Ticketed Content Lockouts official post. Please let us know if it has already been over 24 hours and you havent received the ticket.

Hope this information helps.