Lost cash shop purchase with Galatur server maintencance

So I had no idea an emergency maintenance was going to happen last night for Galatur, so I was buying the Paladin skin for my character Ärtorius in the cash shop for 2,400 royal Gems and was in the process of trying to claim the item in the product Inventory menu when the server shut down. I log in later today now that the server is up, and I do not have the skin in my character’s inventory or the product inventory and the gems I spent are still gone.

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