Lost Chaos Dungeon and Chaos Gate Run from DC

Hello this issues is solved. Please delete thank you.

i don’t think they will ever give you back…

imagine if they do that for you,

tomorow they will have 100 thousand of screenshot from ppl that had a dc by removing theyr eternet cable and get free run?

Hello @Ephyrah,

Welcome to the Lost Ark forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

Regarding your request, sadly we cannot return the runs, however due to the disconnections we can create a request for the specialized team to review that and if it’s possible help you to correct the problem you’re having, I can recommend you to reach us via chat using the following link: Contact Us | Amazon Games.

Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:
DxDiag report:

Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.

If you need more assistance please don’t hesitate in reaching us again!