Lost Entry for Brelshaza Gate 4

the boss was on 1 HP and i disconnected so i lost my entry ticket and my static is now ruined because they cant progress without me.

Please give me my entry ticket back :frowning: here are screenshots

Hello @Stealthfist welcome to our community!

I’m really sorry that you got disconnected while finishing G4 of Brelshaza, I know that’s frustrating.

Unfortunately, we don’t have a way to re-grant daily or weekly entries to content manually, we have a system that takes care of this type of situations. Please keep in mind that the current system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.

If determined this was a server-side issue, the delivery of the replacement ticket could take up to 24H , and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

We can’t guarantee that you will be receiving a ticket, I apologize for the inconvenience.

Here’s an official post about this:
Update to Timed and Ticketed Content Lockouts

Thanks for understanding, and let me know if I can help with anything else.

Mind escalating this to higher ups or to Roxx or someone ?

This is a huge issue.

Made a topic on it as well If you are disconnected in raid and boss dies, rewards should be sent into your mail(without extra chest is fine). + Allow raid to continue through majority vote - #5 by fudashi

why does every post i see with the same issue gets a reply by you guys saying its our fault your servers are disconnecting us and that your system is so flawless it can detect every disconnect that happens when i know for a FACT with PROOF that your system does not work and you dont even own up to your own mistakes, good luck keeping this game afloat because from what i see there is gonna be way more issues in the future aswell.

this just happened to me on gate 1, internet went out right as my static killed the boss.

so i’m just locked out of the raid for the week? maybe i get a ticket tomorrow where ill have to pug gate 1 but either way my static just has to wait for me or find a fill - great system

or if you’re gona lock me out, can you at least mail me the mats for completion

the system is horrible, but nobody cares about it til it happens to them. the fact im locked out for a whole week with new content because my internet went out during a storm is quite astonishing

hey at least the send the tickets twice as fast … oh wait

imagine it is a mulit million$ company

Best chance you got is manually submitting a ticket and hope for it to be escalated to a developer who has access to logs and possibly the ability to restore your g4 entry. Asking for assistance on forums will not result in anything because imo those related to forum duties have no ability to address or re-forward this to developers.

Chances of this being a quick process tho is unlikely so you should tell your static to find another dps for g5-6 and hope u get a reentry ticket to do an alt reclear g4 with.

thank you all for the comments and advice but i told myself after i woke up today waiting the 24 hours to see if i get my ticket or not to decide what to do and… i didnt get it so im officially quitting lost ark and i hope you all find your own reasons to quit soon :smiling_face_with_tear:

Yeah I’m on the same boat, rip my entry :’)