The game somehow thinks I cleared all of Brelshaza even though I clearly have gate 6 uncleared. I didn’t automatically get an entry refund. Already posted about it yesterday. Please help

The game somehow thinks I cleared all of Brelshaza even though I clearly have gate 6 uncleared. I didn’t automatically get an entry refund. Already posted about it yesterday. Please help

Greetings @andyj8123
I’m sorry you lost the entry to the Brelshaza.
Unfortunately we cannot grant the entry manually.
Please wait for the system to grant the re entry ticket in the next 48 hours,
You can refer to more details on this Official News post:
I can’t guarantee that you’ll be receiving the re-entry ticket, I’m sorry for that.
Also I recommend that you send your feedback in the Game Feedback section of the forum and in the following link:
We apologize for any inconveniences generated by this.
Hope you have a good one!