Server: NA West Mari
Character: Myusos
Hello @nysos345
Thank you for reaching out with your concerns.
I apologize for this inconvenience.
We understand that situations like this are very frustrating and that’s why you normally will get the restoration ticket on your game mail and this could take up to 24 hours, we certainly appreciate your patience on this.
This is a post made by one of our community managers regarding this:
Still, in some cases a replacement ticket may not be sent if it’s determined that the disconnection was not due to an error on our side, so please be aware of this too.
Have a safe Trip in Arkesia 
