Lost Gate 2 Vykas Entrance

[Pickledill]

Game did not return entry ticket when game crashed on Vykas Gate 2. Cannot re enter gate 2 or progress to gate 3. In game name: Pickledill / server: Regulus

[YiYi]

Hello @Pickledill welcome to the forums traveler!

We are glad to have you here with us. I know how frustrating this can be. We have a system that handles this issue, as we are unable to manually grant any re entry tickets.

Please read this post for the full information about this:

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

A few key points I wish to highlight:

• The current system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
• Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

I hope you understand. See you on the lands of Arkesia

[kaybeary]

heya did you get any help with this or a response same thing happened to me and wondering if it’s worth to make a post on the forums myself

[Fenrirskoll]

Hello and welcome to the forums @kaybeary,

I am sorry to hear you had a case similar to the one posted by the OP. Please note that this scenario has been addressed by @YiYi and all the information on how these cases are handled is posted therein.

Basically, there is no need to make a forum post but only to wait and if within 48 hours you have not received the entry back, then the system did not deem your disconnection as being caused by a verified server outage or crash and therefore no re-entry will be given.

Note the system counts any entries as consumed whether or not these are completed runs. This means if you started a Gate 1, it will be considered consumed and not allow access to Gate 1 again and Gate 2 will not be accessible given Gate 1 was not completed.

Hope this clarifies it for you and see you in Arkesia!

[Saphy]

Receiving this ticket usually takes 48 hours. I received mine after 48 hours, I hope you will too

[Saphy]

Not really worth unless it takes more than 48 hours. The support informed me in chat that it usually takes 48 hours and in my case it was true