I got stuck on loading screen and then I got kicked out of party when trying to enter Kakul-Saydon Gate 2 Normal and now cannot re-enter (it says I have completed the raid, which I want to, but now can’t).
Character Name: Pouriademon
Region: NA East
I’m sorry to hear about this situation with your Kakul-Saydon G2 run, I know how frustrating this can be to lose the entry ticket however we have a system that handles this issue, as we are unable to manually grant any re entry tickets.
Please read this post for the full information about this:
A few key points I wish to highlight and the first one is very important in this case:
The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
Receiving your replacement weekly entry may not be immediate — delivery could take up to 48 hours, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.