Hello I’m Jtealights on US West Mari Server and the lobby was stuck on loading with the lobby error and then I got kicked out of Kakul Saydon Gate 3 Normal and now cannot re-enter.
Can I please get a re-entry compensation ticket as I have not cleared Gate 3 Normal? Thanks!
Character Name: Jtealights
Region: US West
Server: Mari
As long as it was not due to the maintenance, give it 24 hours and you’ll get it.
My loss was due to the maintenance and players like me are only receiving automated messages.
Players like you just take a few hours.
Hello @jtlights and thank you @J0st0n for your input,
I am sorry to hear about your lost entry and therefore the reward based on getting disconnected during a run but please bear in mind we do not provide re-entry tickets in cases not caused by a verified server crash or outage.
We’ve set up a system that will automatically reissue entries in scenarios caused by a verified server crash or outage within 48 hours. That is to say, if the system does not reissue your entry ticket automatically on this occasion, we will not be able to do so manually. You can read on how we handle these scenarios here.
Note the system counts any entries as consumed whether or not these are completed runs. This means if you started a Gate 1, it will be considered consumed and not allow access to Gate 1 again and Gate 2 will not be accessible given Gate 1 was not completed.
Hope this helps and see you in Arkesia! 
