Lost Royal Crystals

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1

I bought 5750 Royal Crystals,

I’ve only bought Ark Pass Premium,

After the other characters in my account purchased Combat Skills Preset3,

The Royal Crystals disappeared altogether,

Only 1870 Royal Crystals were returned，

I need an explanation. You can check the transaction records of Royal Crystals. I want to check the transaction records too.

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2

Welcome to the Lost Ark forum community, Fistfist.

I’ve moved this to the support section as the support team is able to look into this further for you.

3

Hello and welcome to the forums @Fistfist and thank you @Centeotl for redirecting this one,

I am sorry to hear you seem to have some missing Royal Crystals.

Please try the following steps in order to troubleshoot this:

  1. Please verify the integrity of game with the Steam integrity check
    How To run a Steam Integrity Check

If the issue persists after this, the scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is better not posted on the forums so it would be best if you could please create a web ticket by going to Contact Us | Amazon Games.

I hope this helps and if not, do not hesitate reaching out to live support.

See you in Arkesia! :wolf: