Lost run after game crashed

[Avacatoe]

server : Enviska
class: berzerk
name: Wintriness

[Centeotl]

Welcome to the Lost Ark forum community, Avacatoe.

Sorry to see this happen to you, I’ve moved this to the support section so our support team can better address this.

[aePixie]

Hello @Avacatoe,

Welcome to the Lost Ark forum!

Thank you for taking the time to reach out to us, I’m so sorry to hear that you lost the run after your game crashed.

I understand how frustrating this is, in this case, we don’t have a way to re-grant daily or weekly entries to content manually, we have a system that takes care of this type of situations in order to provide the ticket back in very specific scenarios, we can’t guarantee that you will be receiving a ticket, I apologize for the inconvenience. Here’s a post that explains better how this system works.

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

See you in Arkesia!