Lost Starter Pack Mount

so i got the starter pack and did the mount quest then used the starter pack mount for it and it turned into the horse i was given by the npc i had a dupe of tje loghillblack horse but used it just in case it was bugging and i still dont have the starter pack mount need some help.

Ign: Moontherocks
sever: Mari
region:NA

You’ll probably want to open a dedicated bug support ticket with AGS for this, but be sure to provide the agent with a url of this thread. The images are likely to help your case.

I went there and a rep from the support team sent me here

Ah in that case you probably want the game support category then and not bugs.