Lost Ticket for Vykas

[BakaSenpaix]

Hello Support,

I was running vykas g1 on my soulfist (username: Bakasenpaixxxxx) and i got dc’d when i came back i lost all my gates plus didnt even get my g1 rewards. Server Danube NA East

[Jormungandrh]

Hello there @BakaSenpaix,

I’m sorry to hear about this situation with your Vykas run, I know how frustrating this can be. We have a system that handles this issue, as we are unable to manually grant any re entry tickets.

Please read this post for the full information about this:

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

A few key points I wish to highlight and the first one is very important in this case:

1. The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.

2. Receiving your replacement weekly entry may not be immediate — delivery could take up to 48 hours, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

Let me know if you have any other questions!

[Deain]

just wait one day, next day you will get the ticket

[Kagami]

Thanks for your reply! @Deain

The ticket can take to 24 to 48 hours to be delivery to the mailbox with the automatic system, since we don’t have the possibility to re-grant the ticket manually.

So please let us know @BakaSenpaix if you received the re-entry for Vykas Dungeon.

Hope you have a nice day!