Title. Cleared P1, disconnected right before the kill in P2, so I didn’t get the rewards/clear from P2 nor am I able to enter P3. Do I get a re-entry ticket for this?
Forgot char details…
NA East, Avesta, Kristalliss
Hello @Kristallisk welcome back!
I’m sorry to know that you got disconnected while completing Vykas, I understand how frustrating this is.
In this case, we don’t have a way to re-grant daily or weekly entries to content manually, we have a system that takes care of this type of situations. Please keep in mind that the current system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
If determined this was a server-side issue, the delivery of the replacement ticket could take up to 24H, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.
We can’t guarantee that you will be receiving a ticket, I apologize for the inconvenience.
Here’s an official post about this:
Update to Timed and Ticketed Content Lockouts
Official News
Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…
Thanks for understanding, and let me know if I can help with anything else.
Gandilf
Kharmine
Vykas
I think you guys need to review your whole system cause its a non sens that you cannot enter the gate that you haven’t done after a DC. You can quit and do them later but not get DC?
I got the same problem yesterday and came back 5 min after my dc and was in town with only the reward from gate 1.
I got dc in between the gate. Still no tickets.
EDit : My group left the raid and we tried to rejoin they did not completed gate 2
Hey there @Gandilff, Welcome to the Lost Ark forums!
I understand how you feel, however the tickets are re-granted automatically only on verified server-side issues.
As always, any suggestions and comments can be posted in the Feedback Section, as this helps us improve the service as well as the game features and experience overall.
Stay safe y’all.