Lost weekly entry from Aira's Oculus game crash

Lost ark has crashed 4 times today upon entering Aira’s Oculus. It seems to be happening on the first weekly entry of every character. On this 4th entry though, the game crashed and after logging back in, I received a system message “Exiting dungeon shortly.(Left Party)”. Now I’m no longer able to enter Aira’s Oculus and did not claim the gold reward.
I contacted support and was told that the devs were aware of this issue and to post in this forum. So here I am.

Character: Allan
Server: Ladon


I doubt you’ll get help but good luck. This support system is bad.


HELP i lost mine too

1 Like

BUMP thid

In the hope someone sees and helps because i also lost an abyss dungo on my event pass character.

Character: Voxblade
Server: Avesta

1 Like

same thing happend to me…

Character: Akkiieuz
Server: Wei

1 Like

Yes same thing happened to me and pissed me off… Not really fun especially when you’re trying to get a better gear and equipments.

Character: Jhnmcflurry
Server: Rohendel

Hello @IchiroNAE and @JhnMcflurry,

Welcome to the Lost Ark forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

I’m sorry that you got disconnected during Aira’s Oculus, if the disconnection happened due to a server verified error your entry or reward should be handed back in no more than 48 hours, in case that the disconnection happened due to a ISP outage, a hardware or anything non server related then sadly we won’t have the possibility to provide you the entry back.

We can’t guarantee that you will be receiving a ticket, I apologize for the inconvenience.

Here’s an official post about this: Update to Timed and Ticketed Content Lockouts

I appreciate your understanding. If there’s anything else I can help you with, let me know.


1 Like