Hello I just got the lullaby Island token from the chest, it went into my inventory however it disappeared from there, can someone please restore it, I rather not have to go though all that again for another bug.
Hello @jbalaicz, welcome to the Lost Ark forums,
I’m sorry to hear about this issue with your game, before we start working on a solution I wanna know if you have done any sort of troubleshooting so I can take that into consideration?
If you haven’t please follow this basic troubleshooting:
Close the game.
Verify the integrity of game with the STEAM VERIFY
Relaunch the game.
Let me know if the issue persist after these steps!
I’ll be waiting!
Hello I have done this and still no item
Would you mind contacting us via a live channel whenever you are available please? We need some personal information from you which is why we cannot handle it on a public forum.
You can reach us using the following link:
This issue seems to be something really specific which we don’t have “troubleshooting steps” and I do believe requesting an escalation with our developers might be the best option.
I do want to thank you for your understanding and patience.
Feel free to refer my colleagues to this forum post. I hope this helps, feel free to tag me if you need anything else.
Best of lucks and I wish you have an amazing week!
which option do I pick on the site
nvm found it
Cool! Let me know if you need anything else!
i am on the live chat right now