Made Wrong Purchase, Possible To Get Help?

I was looking for how to submit a ticket, but can’t find it.

Long story short, I wanted to buy two Character Slots. I, for some stupid reason, read Character Customization as Character Extension and bought two of the wrong thing. I haven’t used the customization tickets.

Is it possible to get some assistance with getting the right item though? Completely my mistake. I should have slowed down and read better.

Hello @romedidm , welcome to the forums! :dragon_face:

Lost Ark purchases are nonrefundable, including in-game purchases made through your Steam Wallet. I’m sorry for any inconvenience this may cause you.

I will share with you a link to where you can make tickets in the future, but as I said, even if you make a ticket or contact live support it will have the same result in this case.

There you can choose to create a web ticket or use the Live chat option!

Let me know if you have any other questions!

Thanks. Guess I should have just made free alt accounts, oh well.

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