Mail issue - cant claim aura of resonance

I cant claim my aura of resonance from my email
Server : Nineveh
Character : fireelement

Can i get a new potion or if i could claim my old one from Email

Thx

Unfortunately I think you are screwed. The actual days start counting when you claim it from the rewards menu not the actual in game mail. So your resonance has expired because the date of mail says the 19th. It sucks but that’s how it works. To avoid this you had to skip claiming the resonance from login till you were ready to use or right before the rewards swapped to new month then get an additional 7 days from there.

yep its expired