So I’m able to login and launch with my alts, however the game get stuck whenever I launch my main char. The game freezes when in the loading screen to my main, ive tried the normal login screen as well as switching character. I’ve also tried waiting and all that happened was it crashed to desktop.
my character info is
Region : NA East
Server : Avesta
Character : Dronezz
Hello @xenom00t, I’m glad to give you the welcome to our community!
I’m sorry to hear your main char is stuck 
Let’s try the character relocation!
Please close the game and run an Steam integrity check just to discard possible corrupted files and I’ll proceed with the character relocation to Prideholme,
I’ll let you know when I’m done so you can launch LA,
Best Regards!
will do right now, thanks so much for the quick response Firus!
I’ve successfully relocated your character Dronezz,
Please launch the game and check the character status, let me know how it goes!
Hello, I cant pm you but I want to send you this :
Hello ! I have an idea !
Mayby you can Make a post and you can put inside of with what are the know problem and what are you working on ? The player will not post some thread when the problem is know and you are showing that you know and you are working on it? Thank you for your good work and have a nice day !
Edit : Done, thank you !
Fixed! Thanks so much for the fast help Firus, hope you have a great day!
Awesome! Glad to hear is working now,
let me know if there is anything else I can help you with!
Hey Firus, my character is stuck again, i am trying to enter the Great Castle in yorn and it keeps sticking me there, this is what happened last time also and where my char was stuck. any recommendations on how i can avoid this and still keep questing?
Having the same problem… crashed while loading glacier island.
Region: EU West
Server: Shadespire
Character: Arionnah
Hey @xenom00t, I’m sorry to hear that,
As you can see different players are experiencing this issue (I understand that the players experience the issue in different places).
Our team is working hard to fix this soon and we know and understand it is frustrating cause is stopping you to go forward with your quests.
I’ll relocate you to Prideholme and you can play avoiding that place or that quest momentarily. Any new update about this issue I’m gonna let you know.
Welcome to our forums @Khaden! It’s a pleasure give you the welcome to the community,
Now I’m going to proceed to move both characters (Dronezz & Arionnah), I’ll let you know when you can launch the game again.
Best Regards!
You are amazing thanks a ton, and yeah i guess ill just avoid that quest for the time being, thanks a ton for all your help!
It’s always a pleasure 
Both characters have been relocated. You know that if you need anything else just need to tag me 
Have a good one.
thx! 
So I’m able to login and launch with my alts, however the game get stuck whenever I launch my main char. The game freezes when in the loading screen to my main, ive tried the normal login screen as well as switching character. I’ve also tried waiting and all that happened was it crashed to desktop.
my character info is
Region : EU west
Server : Rethramis
Character : Khazs
Welcome to the forums @hazarakyildiz!
My apologies about this inconvenience. I’m working on it right now.
Please close the game and run the Steam integrity check for Lost ark to discard possible corrupted files.
I’ll update you in a few minutes!
The char has been relocated to Prideholme,
Hope this helps! Let me know how it goes,
Best Regards!
Hi @Firus
My character is stuck in the Chaos Dungeon loading screen! Can I get some help with a character reset as well?
Region: NA East
Server: Azena
Character: Hashirah
Thanks in advance!!
For sure!
Working on it, please wait for me for a few minutes!
Thanks : D
The character Hashirah has been restored!
Check the character status and let me know how it goes!
Best regards.