Main story quest missing

[EvilPanda]

Are we able to just make a transfer for these characters? I want to just start fresh on a completely new server and just forget about Galatur in general

[Voxmonkee]

I submitted 3 already. But should I do another, since you was able to talk to your support on how to handle them?

[matymathew]

good question

[Sidestep]

Do I have to re-submit a ticket if I did it yesterday?

[Albatr0x]

Do we need to be Log in the game? Sound like they have to fix all the account one by one and thats why it take times. If its the case we need to know if theres is more we can do beside making a ticket. Can we have a idea of how long it would take to get everyone quest fixes. Thanks you for the update.

[Seawolf]

Please check out News Post on this topics to find the steps you can take to resolve this issue.

Galatur Account Issues

If you are experiencing issues with your account missing the main story quest or other missing things as a result of the downtime please submit a support ticket and provide your character name, explain you were on the Galatur server, and outline what is missing from your account. The team will verify the info and will try to help restoring the missing things. Contact Us | Amazon Games If an agent gives you a weird answer like directing you to the forums or telling you to submit a report in-gam…

and follow our Official discussion thread for this issue: Official Galatur Thread

[Seawolf]

We do not have character transfer functionality, or many things would be done differently.

[Seawolf]

You do not need to be logged in, however we did need servers to be live, which they now are.

[Seawolf]

You do not need to resubmit tickets if you already have one sent in.

[matymathew]

i did this the same morning this all happened

[Seawolf]

Good, then you will be at the top of the list to get resolved now that servers are live again.

[matymathew]

k thanks seawolf nice to get an update man

[raymond.garcia2]

Nice to atleast get an update. Thanks. Its been 2 days now.

[shhawnurbano]

Do we need to be offline while you do this fix?

[Sangthang]

Wondering the same thing

[Albatr0x]

I think it doesnt mather if we are online or offline.

[Seawolf]

Nope, you can continue playing and they will be able to solve these issues.

[Maridius]

Thanks for your replies, coming over here from the closed thread gives a bit more clarity as it almost sounded like there wasn’t already a list. That being said, do you guys actually have a fix in place that you can implement even if it’s manual and time consuming? Has anyone’s issue been resolved yet (i.e. are you starting to work through the queue)?

Thanks, I know support can be a thankless job at times but when you go long periods of time with no data the masses revolt easily. Even myself who also wears similar shoes in their daily life.

Thanks again,
Maridius - Galatur

[Seawolf]

We do have a fix in place, but it does require creating a ticket to get help.

[RedPlayer]

Do we need to resubmit a new ticket if nothing has changed after 24 hours?