The fact that no one on their end has addressed this on forums for hours proves they could care less about us. It’s kinda crazy that they’re just kinda sweeping all of us under the rug and not giving a single shit.
I just want some sort of ETA on this… It has been 2 days since this has started and there has been no updates what so ever. I cannot progress with my main nor can i even play on my alt. What is going on… Updates please.
well it didn’t happen to any big streamer so they don’t give a crab about the small guys
some streamer have the problem, they fixed it, just not for all of us.
Hello,
This is Kenneth from Amazon Games & Software Support
Regarding your contact about the main quest trackers.
I apologize for the problems this might have caused you.
And just wanted to let you know that our tech team is aware of this issue and are currently working on it and any other issues with the Galatur server.
Thank you for your patience.
We’d appreciate your feedback. Please use the buttons below to vote about your experience today.
Best regards,
Kenneth F.
Amazon Game Studios
Hey folks, The team is aware and working to address these issues.
Please submit a ticket. Contact Us | Amazon Games
If an agent gives you a weird answer like directing you here or telling you to submit a report in-game. That person is wrong and giving you the wrong answer. Human error happens. I am asking support to check with all their agents to make sure they all understand how to receive your tickets.
The team is 100% working through them however, they could only make progress when the servers are live. So today’s downtime really held us back from resolving this for you.
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You won’t lose those things, we are able to fix your account but it does require your help by submitting a ticket.
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made a ticket almost 2 days ago
Are we able to just make a transfer for these characters? I want to just start fresh on a completely new server and just forget about Galatur in general
I submitted 3 already. But should I do another, since you was able to talk to your support on how to handle them?
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good question
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Do I have to re-submit a ticket if I did it yesterday?
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Do we need to be Log in the game? Sound like they have to fix all the account one by one and thats why it take times. If its the case we need to know if theres is more we can do beside making a ticket. Can we have a idea of how long it would take to get everyone quest fixes. Thanks you for the update.
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Please check out News Post on this topics to find the steps you can take to resolve this issue.
and follow our Official discussion thread for this issue: Official Galatur Thread
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We do not have character transfer functionality, or many things would be done differently.
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You do not need to be logged in, however we did need servers to be live, which they now are.
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You do not need to resubmit tickets if you already have one sent in.
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i did this the same morning this all happened
Good, then you will be at the top of the list to get resolved now that servers are live again.
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