Mari character stuck

It has been 5 hours since I was unable to login into my character. Every time I try to start game from the character selection screen, I get an error saying “cannot connect to the game”

Server: Mari
Character: Poly

It would be great if one of the mods can help me out.

Hello @polyyy welcome to the Lost Ark official forum!

I’m sorry to know you’re having issues with your character. In order to help you with your issue, I can try to relocate the character to another place.

Let me know if you want me to proceed :slight_smile:

Greetings from Amazon Games!

Hello! can you move me to Feiton please!

If possible, I would also love to have this done to my character. It’s been 6-7 hrs now since I’ve been able to play after disconnecting while doing a raid. Thank you very much in advance

US West: Mari
Character: Banajie
Last Location: Frost Haven Raid
Transfer Location: Anywhere

I don’t have the option here :frowning: . But it would be my pleasure to move you to Prideholme.

Just let me know if you want me to proceed :slight_smile:

Yes that would be ok as well. Thank you!

Hello! I’m new to the forums and I don’t think it’s letting me create a new topic.
But I also appear to be stuck in Blackfang’s Den.
If it’s possible, could you also move me to Prideholme?

US West: Mari
Character: Pureruin
Last Location: Blackfang’s Den

Thank you!

Hi, I’m also stuck. Are you able to relocate my character as well? My character’s name is Jjolee. In US West: Mari right now. Last location was in Balankar Mountains… I’ve been stuck for hours.

@polyyy Sorry for the inconvenience, could you please close the game in order to continue from my end with the troubleshooting? Thank you for your patience.

I would like to get moved to prideholm if possible, I think I can’t apply the fix to invite my character to a party since I got disconnected in the feiton tower.

US West: Mari
Character: macbookpro

I have the client completely closed. I checked with my friend and he said that I am still in a dungeon. It’s been a couple of hours since I closed the lost ark client. Not sure what is really going on…

Character: Sahun
Game shut down while I was in Chaos Gate Sign (quest from Beatrice) at least 8 hours ago. Alts are fine, Sahun cannot connect. Shows as still logged in. If you are moving folks then put me on the bus to Prideholm as well.

Hello I am having the same issue. Please move my character.

North America West
Name: Opec

Can you try moving me please.

US West: Mari
Character: Lans

Hello I can’t log into my character that’s in the Wailing Swamp, I keep getting the error
“Could not connect to game”

Server: US West - Mari
Character: Qazar

Any help would be great

same issue here.
server : US WEST - Mari
character : Chrima

please , any help would be great.

I am having the same issue here.

Server: US West - Mari
Character: Eunjung.

Hello players, hope you’re having a great time playing Lost Ark!

In order to receive personal support from Amazon Games please contact us through live channels:

Thanks for contacting Amazon Games!

Currently having the same issue 5–6 hrs now
I was playing chaos dungeon when i DC
Tried logging back in “Could not connect to game” appears on my main but my alt is fine which i created after having the issue PLEASE HELP

Name Pahipotv
Server Na West Mari
Last scene Chaos Dungeon (feiton)

Hi my character is Aldyet on Mari, US West, can I be moved also? It won’t let me log in for 16 hours and I missed a whole day of sailing. Same “Could not connect to game” error.

Name Aldyet
Server NA west Mari

I think I was in my stronghold or on charred island.