Resolved, big thanks to the rep that helped
Hello @abc1234 and Welcome to the Lost Ark forums!
We can restore characters, that’s right.
I need you to log off from the game for a bit while I do it, let me know when I can work on it.
@Santoryu My bad, I didn’t know about the logging out bit. I closed the game out just now
Awesome, It’ll take me just a few minutes, I’ll let you know once you can log back into the game.
Log back into the game now and tell me if your character’s there now.
@Santoryu Yes, she’s returned
Thank you and apologies for bothering lol
Not a problem at all, make sure you reach out to us anytime you need help!
Stay safe and enjoy the game!