Missing 30 day Crystaline pass from inventory

Unsure if to hijack a thread or start a new one.

As stated in the title, i am missing a 30 day Crystaline pass from inventory and possibly other items I can’t account for.

Hello, @SnowmanBTW.

We are aware of some players whose Crystalline aura/inventory items disappears.

Please contact us via live chat so my colleagues there can gather more details from your account and escalate it if needed.

Thank you for the patience while we find a more permanent solution to this!

I’ve tried to use the live chat feature you mentioned but it just redirects me back to the main thread posted on the 20th. I am still missing 30 days aura from my founders pack. This is stopping me from opening the second founders pack as i am worried those items will disappear also.