Missing a powerpass

Hello, I was trying to make my second alt but I never received my second powerpass. Can you please help me with this.

Char Name: Jungs
Server: Mari

Greetings @juka2022

Thank you for reaching us out and I do apologize about the unexpected experience you had within your play-through.

Make sure to follow this:

Your first character must reach level 50.
Complete the quest called: Ealyn’s GIft Ealyn’s Gift - Quests - Lost Ark Codex 3, this quest is given by Ealyn which can be found at Vern Castle in North Vern.
After completing the quest, check the Mail because you will receive a item called: Vern Breakthrough Powerpass Ticket, accept it and pull up your inventory the use it.
Head back to character selection menu.
Now you will be able to use 1 powerpass to boost a character at your selection (be wise and conscious, it is a single-use item and cannot be tradable)
Once you used the PP on the selected character, there’s is going to be a guide for you get used or familiar with the character upgraded you can either complete the guide or skip it. (I do recommend to complete the 4 stages due to it rewords you with sweet stuff).
For the second PowerPass you will have check the mail then receive ticket and basically do the same stated above.
As a last note: You only have 2 tickets and the second one appears right after completing the first ticket.

I hope this information granted has been provided you gives a great and helpful insight.

:spades: JWarlock :diamond_shape_with_a_dot_inside:

If those steps do not work, did you try creating a new character and see if the PowerPass is available to use it?

I did check to see if it was available and it still was not there.