Missing all my content of Platinum Founders Pack

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It’s been 2 days since I’m still waiting for my FIRST founder’s pack

Server: Neria
Character: FutanarÍ

2

Update : upon logging in today I’ve lost 70 Blue Crystals, that were quest rewards yesterday.

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Hello @futanari!

Hope you are doing well.

I am sorry to know that the contents of Platinum Founder’s Pack is missing.

Our team is aware of this ongoing issue and working to fix this soon. Your stuff remains unharmed, even if you can’t see it.

We are going to extend the claim window to ensure players can get their bonus Founder’s Packs as well

I will let you know here as soon as there is any update on this.

I hope this information helps!

Thank you for your patience and understanding.

Have a good day!

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